FAQ'S
Q: What materials are your bags made from?
A: Our bags are crafted using high quality vegan leather combined with durable, lightweight fabrics. This ensures a cruelty free, stylish, and travel-ready product inspired by the vibrant colors and textures of the Caribbean.
Q: How long does shipping take?
A: We ship only within the United States. Because all our products are made to order through pre-orders, please allow up to 6 weeks for your order to be processed and delivered.
Q: Is shipping free?
A: Yes! We offer free shipping on all orders within the United States.
Q: Can I return or exchange a product?
A: Yes! We accept returns within 14 days of delivery for items in its original form with all tags, packaging, and seals fully intact. As a small business, every order matters deeply to us, so we appreciate your understanding as we balance flexibility with the care and cost involved in our production.
Please note that returns may NOT be accepted if:
-Tags or security seals are removed or tampered with
-Protective packaging or accessories are missing
-The item has been worn, washed, or damaged
Approved returns can be issued as either store credit or a refund. Refunds will not include the original shipping cost. Customers are responsible for return shipping costs unless the product is defective or incorrect.
Q: Are your bags carry on size?
A: Absolutely! Our entire collection is thoughtfully designed to meet carry on size requirements for most airlines, so you can travel light and hassle-free.